Rates and Policies

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Rate and Policies for The Keaau Studios on the Big Island of Hawaii

 

  • Rates

- $89 Per night for each Studio.
– Check in: 2:00 p.m. Checkout: 10:00 a.m.
– No Smoking or Pets allowed.
– 3 night minimum stay (shorter stays will be considered 60 days prior to your anticipated arrival)

  • To Confirm

- First, check our Availability Calendar, then fill out a Reservation Request, then call with your credit card information
– A credit card (MasterCard, Visa, Discover or JCB) will hold the reservation. We are on a “first come, first serve,” basis, so please call 1-800-621-8942 (within 24 hours) of filling out your reservation request, but be mindful of the time-change as we are usually 3 hours BEHIND the mainland time. Otherwise you can fax your credit card info to 1-808-661-1896. Please include the following: Name, contact phone number, credit card number, expiration date, and the 3 digit code on the back of the card near the signature line.

  • Payment, Third Party Payment, Balance Due

- 50% deposit at least 60-days in advance of arrival OR full amount due at least 60 days in advance of arrival if booking is 3 days or less. Personal or Travelers checks should be made payable to Trinity Tours, and mailed to 1620 Ainakea Road, Lahaina, HI 96761. For Third Party bookings (such as through a travel agency like Booking.com) or third party payments (this is when someone other than the actual person staying at the accommodations is paying), 100% is due 60 days prior to the arrival date.

  • Taxes and Cancellations

- Rates do not include the hotel tax of 13.25%. Full refund only with notice 60 or more days prior to arrival OR if we resale the reserved nights.

  • Children Under Age 12

- Because of the accessibility of the Softubs, our insurance carrier requires that children must be 12 years old or older.

  • Additional Charges

- If your stay is 3 days or less, there is a one-time $35 cleaning fee. Also, if there is a third person staying in the studio, there is an additional $10/night surcharge.